SOLVED::Get custom field to display in email messages

Commerce
#1

Hi,

I’m trying to get the custom field I have added to my cart.twig display in the merchant email.
In the cart.twig I have a text input for the customer to add notes about their product and this works as expected…

<label for="field-customer_notes">Please leave any instructions for your order here:</label>
<input type="text" id="field-customer_notes" name="customer_notes">

In the docs it says that the following should work to display the custom field in my order-to-merchant.twig:
{{ order_fields.customer_notes }}
I have disabled the commerce.save_sent_message_content in System Settings for quicker checking of the emails.
I’m assuming I’ve misunderstood a part of this?

Thanks

Janice

#2

Do you see the field in the backend, on the order detail page?

#3

No I don’t see it there Mark.

#4

Hi Janice,

Are you using the “Custom Fields (Basic)” module to add the custom field?
https://docs.modmore.com/en/Commerce/v1/Modules/Custom_Fields_(Basic).html

If you’re not seeing the customer_notes field/value on the order detail page, it’s possible there’s a typo on the name of the field on the module configuration window.

It’s probably also worth checking the <input> tag you’re adding is inside the <form> tag in the cart.twig template. (I’ve accidentally overlooked that a few times)

It could also be the custom field is set on the wrong step on the module configuration page.

#5

Hi Murray,
Yes I’m using the Custom Fields module.
Which twig file should I add {{ order_fields.customer_notes }} to in order to see it on the order detail page in the Manager?
I have only added it to the custom/emails/order-to-merchant.twig file so maybe I need to add it elsewhere.
The custom_field does display on the frontend by the way via the cart.twig file

Thanks for your help

#6

All order fields are automatically added to the dashboard, so that suggests it’s not getting saved to the order - that’s why I asked. @digitalpenguin’s list of things to check is excellent.

I’ve just tried it on my installation. Module configuration:

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Schermafbeelding 2021-09-02 1442291141×1091 71.8 KB

frontend/checkout/cart.twig template:

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and where it’s visible in the order detail page:

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Schermafbeelding 2021-09-02 144725625×717 34 KB

{{ order_fields.customer_notes }} is working as expected in both the front-end templates and the email templates. So it does seem likely to be a typo somewhere or the input not being in a <form> so not getting saved.

If you can’t find the problem, happy to take a look. If this is the site with the import I should still have the credentials, otherwise please email a login to support@modmore.com.

#7

Thanks for all the help.
It appears I was doing everything correctly but the issue was possibly with a server issue and my changes weren’t saving. Once I restarted everything the following day it all worked as expected.