Hi all, i have an API key, choosed the package provider modmore and tried many times to download Magic Preview. Nothing happens except a persistent message saying “Please wait… Downloading.”
What can I do to get Magic Preview?
System: MODX Rev 3.1.2-pl
PHP 8.3.25 on Linux server
mysql DB
Provider dogado.de
Cleared cache via MODX and manually multiple times.
Thanks for hints and help.
Can you check your modx error log for details?
The error protocol is empty!
Hmm, that’s odd. I just tried to download v1.5.1 and that worked fine so I don’t immediately see any issues on our side.
Do you see any errors in the browsers’ developer console perhaps when you try to download? Can you download other extras, from modmore or modx, just fine?
That’s crazy. Last year I could download some extras from modx. Now it doesn’t work. If I check for updates on existing and installed extras I get an error message “provider_err_nf” and I don’t know why.
The browser’s console shows an error:
ext-base.js:21 POST https://my_problematic_domain.de/connectors/index.php 403 (Forbidden)
||i|@|ext-base.js:21|
| --- | --- | --- | --- |
||request|@|ext-base.js:21|
||request|@|ext-all.js:21|
||onDownload|@|package.browser.panels.js?mv=312pl:277|
||onClick|@|package.browser.panels.js?mv=312pl:236|
||A|@|ext-all.js:21|
provider_err_nf means the provider can’t be found (nf = not found) so it might not be assigned correctly. Sometimes you can fix that by clicking View Details and then reassigning the provider.
The 403 forbidden suggests to me there might be a firewall/WAF on the server blocking that request.
Thanks for the hints. I will check this and contact my server provider.
Yes, it was a problem with a firewall. Now it’s fixed.
Thanks again.