Can't add "new provider"

#1

Hi I’m trying to add modmore as a package provider but on ssubmitting the Add new provider form in my MODX nothing happens. I’ve done this more than often before (but on a different server) so i don’t understand whats happening.
tracking the network connection in chrome shows me the page is being submitted to http://www.mydomain.nl/connectors/index.php but notghing comes back from the server. Calling that url directly in my browser results in a {“success”:false,“message”:“Access denied.”,“total”:0,“data”:[],“object”:{“code”:401}}
Anyone else having trouble in Modx 2.5.6-pl?

RDG

#2

Anything in your MODX or PHP error logs?

It’s weird that the connector response is completely empty, could point to an unexpected error somewhere…

#3

You’re right there is an error:
[2017-04-07 14:14:36] (ERROR @ /var/www/clients/client012/web82/web/core/model/modx/rest/modrestclient.class.php : 241) Could not connect to provider at: https://rest.modmore.com/

I’ll talk to the ISP on monday see if modmore needs to be whitelisted.
RDG

#4

It might be worth checking your server info for the requirements listed here as well: https://support.modmore.com/faq/5-package+provider/#faq_69

#5

Hi,

I appears the IP address of rest.modmore.com changed. Thats why the whitelist didn’t work anymore.
My ISP fixed it

RDG

#6

Glad that sorted it :slight_smile: We did indeed move servers a few weeks ago.