Cancelled Order and Refunds

[boomerang (Helen Daniell)]

I have created a cancelled status in my cart, and also created and associated an email to notify a customer that their order has been cancelled, however, how does this affect the reports?

Have a cancelled status with an associated email would be useful out of the box

I am assuming at present to raise a refund you will need to go direct to the payment provider and do the refund from there.

Is a refund option likely to be a feature in the future?

[mhamstra (Mark Hamstra)]

@boomerang

how does this affect the reports?

Only processing and completed orders are included in reports - cancelled orders are not.

@boomerang

I am assuming at present to raise a refund you will need to go direct to the payment provider and do the refund from there.

Correct.

@boomerang

Is a refund option likely to be a feature in the future?

Yes.